Attention! The minimum purchase amount in our online store is 30 US dollars. Orders for smaller amounts will be rejected at checkout.
Payment for orders should be made only after issuing an invoice for payment!
Payment method is selected at the time of ordering. If necessary, the client will have the option to change the method of payment.
We offer the following payment methods:
One of the largest and most reliable payment systems in the world. Paying with PayPal means that you already have a registered account in this system and a bank card is attached to this account. PayPal provides 100% customer protection and acts as a guarantor for the reliability of the transaction. The invoice is issued in the currency of the payer’s country, considering the exchange rate at the time of payment. PayPal money transfers are confirmed within a few hours of the actual payment (only during business hours).
WebMoney is one of the most reliable and popular services among users in different countries.
A veteran in the market of electronic payment systems, Wallet One was registered more than 10 years ago and is represented in 13 countries. Wallet One payment service allows you to make payments, complete transfers, and is one of the most popular mutual settlement services operating internationally.
If you do not have an account with PayPal, WebMoney or Wallet One, then you can pay for the order in the following ways.
International Bank Transfer (SWIFT-transfer)
An international bank transfer can be made from any bank of the client’s choice directly to our bank account. Standard terms for bank payments of this type are completed within 3 to 5 business days.
To complete an international bank transfer, you must:
– Contact any convenient branch of your bank (or use the Internet banking service);
– Provide a document proving the identity of the payer (in cases where required)
– Inform the bank operator of the beneficiary’s data:
- Name of the non-resident bank
- Bank address
- SWIFT code of the non-resident bank
- Name of the beneficiary
- Beneficiary’s account number
- Currency and amount of transfer
– Provide the operator with the purpose of the payment (invoice);
– Complete payment for the transfer amount plus commission;
– Receive a copy of confirmation for the completed payment order.
After completing an international bank transfer, the client must send the following information to the email addressinfo@indi-shop.com:
– Order number;
– The name / surname of the sender;
– Date and amount of payment;
– A copy of confirmation for the transfer payment order (if available).
After the payment has been credited to the merchant’s account, the client will be sent a confirmation of receipt of payment and acceptance of the order for execution.
!Attention! Tariffs and terms of remittances abroad may vary significantly depending on the bank and the country of the payer. Please pre-check the latest information with your bank.
Urgent money transfer by Western Union can be made through any branch of the company in the payer’s country of residence, as well as through the online payment system on the official website of Western Union.
For a list of payment acceptance points and tariffs for making transfers by Western Union, the terms and rates for online transfers are available on the official Western Union website.
To complete a transfer, you must:
– contact any convenient Western Union office;
– provide a document proving the identity of the payer;
– inform the operator of the recipient (surname / name / middle name (if any), citizenship, country of receipt of the transfer;
– pay the transfer amount and the amount of the commission;
– get a transfer form with a 10-digit control number for the transfer.
To ensure timely receipt of payment, send an email to info@indi-shop.comwith the following information as soon as it is made available:
– your order number;
– 10-digit MTCN transfer control number;
– the exact amount of the transfer (in US dollars);
– provide the name of the sender;
– provide the contact information of the sender.
Standard terms for confirmation of receipt of payment through Western Union is 48 hours from the moment all correct information is provided, given that all information is received during business hours (Monday-Friday, from 10:30 to 19:00 Indian Standard Time).
After the payment has been credited to the merchant’s account, the client will be sent a confirmation of receipt of payment and acceptance of the order for execution.
!Attention! Tariffs for urgent money transfer abroad may vary significantly depending on the method of making a payment (branch of Western Union, online payment, self-service terminals) and the payer’s country. Please check the latest information in the Western Union customer support service in your country of residence.
MoneyGram urgent money transfer can be made through any branch of the company in the payer’s country of residence.
You can view the full list of payment acceptance points on the MoneyGram website.
You can calculate the fee for the urgent money transfer service through MoneyGram at the following link: (https://secure.moneygram.com/embed/estimate)
To complete a transfer, you must:
– contact any convenient MoneyGram branch;
– provide a document proving the identity of the payer;
– inform the operator of the recipient (surname / name / middle name (if any), citizenship, country of receipt of the transfer;
– pay the transfer amount and the amount of the commission;
– obtain a transfer form with an 8-digit MTCN transfer control number.
To enroll the transfer must be sent to the email address. mail info@indi-shop.com the following information:
– your order number;
– 8-digit MTCN transfer control number;
– the exact amount of the transfer (in US dollars);
– full name of the sender;
– contact information of the sender.
Standard terms for confirmation of receipt of payment through MoneyGram is 48 hours from the moment all correct information is provided, given that all information is received during business hours (Monday-Friday, from 10:30 to 19:00 Indian Standard Time).
After the payment has been credited to the bank account of the seller’s company, a confirmation will be sent to the client that payment has been received and the order has been accepted for execution.
!Attention! Tariffs for urgent money transfer abroad may differ significantly depending on the payer’s country of residence and other factors. Please check the latest information in the MoneyGram customer support service in your country of residence.
Card to Card Payment or Transfer to VTB/Sberbank/Avangardaccount/card (only for orders up to $200USD)
A simple way to pay for an order for both Sberbank account / card holders and for clients of any other bank. Enrollment of transfers to a card / account with Sberbank is confirmed within a few hours after the actual payment (during store business hours: Monday-Friday, from 10:30 to 19:00 Indian Standard Time). The invoice for payment is issued in rubles, considering the exchange rate at the time of payment.
Another way to pay for an order is by transferring money from card to card (VTB/Sberbank/Avangardbank). When choosing this payment method, after placing the order, you will be provided with the Visa / Master Card data of the seller to pay for the order with your card.
General information for all types of payment.
– the invoice for payment of the order is issued in the currency set for work in the online store or the currency possible for a particular payment option;
– if the order is paid in a different currency, the corresponding exchange rate is used, which is relevant for the particular moment of payment;
– the seller has no influence and is not responsible for the exchange rate in the event that it differs from the particular operator servicing the payment;
– payment of any transfer fee is the responsibility of the client;
– funds are credited within 1-5 business days from the moment of the actual payment made (depending on the method of payment);
– the order is considered confirmed and is sent for execution only after 100% payment has been credited to the seller’s account;
– The maximum waiting period for payment of bills is 5 business days;
– after the expiration of the established payment terms, the order can be canceled by the seller without additional coordination with the client;
– if the order was paid after the deadline for payment, the seller reserves the right to refuse to receive payment, while any costs resulting from the refusal are not the responsibility of the seller and are fully reimbursed by the payer;
– canceled, but paid after the deadline, the order can be restored by the seller at the request of the client;
– if the amount of payment is less than specified in the invoice, the seller reserves the right to exclude from the order any product for the relevant monetary difference;
– if the amount of payment is more than specified in the invoice, the client is invited to add any products from the seller’s range to the amount of the monetary difference, but taking into account the possible increase in the gross weight of the order and the cost of delivery;
– if the payment is made without taking into account the cost of delivery, the seller reserves the right to delay the dispatch of the order until full payment of the cost of delivery services.
Dear customers!
Due to some restrictions on the implementation of the activities of foreign persons in India, all bills will be issued on behalf of an individual. Please understand our desire to help people of the largest possible number of countries to join the culture of Ayurveda and the treatment of ailments through the centuries-old traditions of Indian healers.
Email: info@indi-shop.com
Phone number: +91 9892825354
WhatsApp: +91 9867426596
We wish you good health and pleasant shopping!
Claims for the quality of delivery
- All parcels are customs inspected before exporting from the country of the seller (India) and upon receipt in the country of the recipient. The delay time of parcels for inspection by the customs services does not have strictly defined limits and may differ from case to case. We are not able to influence / rush / ask additional questions to the customs services and do not accept any claims related to the work of the customs authorities;
- The postal operator, carrying out the delivery of the order, is a separate organization unrelated to us, and does not provide us with other information, with the exception of the mail declared on the official website;
- We do not have additional information about the parcels, except those available in the mail tracking system;
- Applications and questions about the expected parcels are accepted for consideration no earlier than 30 days from the date of departure;
- Making out an application, you must specify the order number, date of departure and the tracking number of the parcel;
- Any questions and statements, drawn up before the above mentioned terms, can not be considered by the seller and must be addressed directly to the postal operator;
- Please read independently the rules for filing claims on the official website of the postal operator;
- In case that, upon delivery, claims arise regarding the work of the postal operator, the application must be filed online on the postal operator’s website. The claim processing status should also be monitored independently on the postal operator’s site;
- We take all measures to carefully pack the goods, but are not responsible for the quality of the postal service. During delivery, your parcel may be repeatedly opened during customs inspection or inaccurately delivered by postal services. In case of damage / loss of the parcel during delivery, the claim must be made in the name of the relevant postal operator.
- If the parcel is crumpled, deformed, there are traces of moisture or dirt – open the parcel in the presence of postal workers and, in case of damage to the contents of the parcel during the delivery process, draw up a certificate of damage, and ask for a refund from the delivery service;
- If for any reason you have problems with the preparation of the claim, please contact our operators with a detailed description of the problem and complete information about your shipment. We will try to provide the greatest possible assistance in solving your problem.
Parcel return cases
In rare cases, the parcel may be sent back to India. Standard reasons for returning parcels to the sender:
– invalid recipient address
– refusal of the recipient to receive the parcel
– the parcel is not claimed by the recipient
– expired shelf life at the post office
– the parcel contains unauthorized attachments, etc.
If the parcel is sent back through the fault of the seller (for example, the recipient’s address is incorrectly specified by the operator), we will resend your parcel. The seller will bare the cost of redelivery.
If the parcel is sent back for reasons not related to the quality of our store, we request your wishes for further operations with this order. In the event that a client requests a re-shipment, the cost of re-delivering the goods, as well as possible payments to the postal operator for returning the parcel from the receiving country, is paid by the client.
Please carefully read the terms of customs clearance and the terms of the contract before finalizing your order.